Safety Protocols & Clinical Processes

We have implemented new safety protocols and clinical processes to keep everyone safe

Serving Our Patients Before, During and After COVID-19

During the height of the pandemic, our clinics and pharmacies remained opened to serve our communities via virtual phone and video visits as well as in clinic visits for those needing immediate care with enhanced safety measures. Thanks to the efforts of all our fellow community members and neighbours by staying home and effectively controlling the spread of the virus, our clinics and pharmacies will continue to expand our services to meet the needs of our communities with continued safety measures.

How we are keeping our patients safe

Guided by Alberta Health Services and recommendations from the Public Health Agency of Canada, we have taken a number of steps outlined in our Safety Protocols & Clinical Processes below in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care.

You can be confident that you will receive safe, high-quality, compassionate care from your ConnectCare team!

What to expect when attending our facility

Screening Questions will be asked

All in-clinic visitors are triaged before entering the facility and are asked screening questions during booking, confirmation and check in.

Please do inform us of any symptoms for the safety of all patients and staff, thank you.

Staff will be wearing a mask

All staff will be wearing masks and have received safety training

Requests for all visitors

  • Although no longer mandatory, please considering wearing a face covering for the safety of other patients
  • We recommend to continuously wash & sanitize your hands
  • Attend your appointment alone (if possible) and as close to your appointment time as possible

Safety Protocols & Clinical Processes

In-Person Appointments & Procedures

For some of our patients, safety means being seen in-person or scheduled for a procedure as quickly as possible. Our commitment to you is to provide the care you need, when you need it, as safely and conveniently as possible. Each patient’s individual circumstances will be evaluated by their provider to determine how soon that patient should return for in-person care or a scheduled procedure, or if their care needs could be handled through phone visits.

Face Coverings are recommended

Although no longer mandatory, we ask that you kindly Wear a face covering before entering our facility & throughout your time inside our facility

Restricting Visitors

Our temporary visitor policy restricts visitors to reduce the number of people in our facilities and, therefore, the risk of exposure between patients, visitors and staff.

Hand Sanitizer

Hand sanitizer is available at each entrance and at numerous locations throughout each building. Everyone is asked to sanitize their hands when they enter the building. In addition, each member of our health care staff sanitizes their hands before and after each patient encounter.


All in-clinic visitors are triaged before entering the facility and are asked screening questions during booking, confirmation and check in

Cleaning, Reorganization & Check-In
  • Common Areas: Areas such as waiting rooms, lobbies and restrooms are cleaned daily with special attention to frequently touched surfaces including doorknobs, armrests and handrails.
  • Exam Rooms: These are fully cleaned and disinfected after each patient use.
  • Floor Markings and Furniture Rearrangement: We have made special arrangements to support physical distancing. You may see markers on the floors to show where people should stand for check-in and check-out. We have rearranged furniture in some waiting areas to create more space between patients, and are scheduling appointments to ensure that fewer people are in our clinics at any given time.