COVID-19 Updates

COVID-19 Update – July 6th, 2020

A friendly message from your ConnectCare Family Doctors and Pharmacists

We are so proud of being one of the many countries around the world who are continuing to flatten the curve and reducing COVD-19 cases. It’s a true testament of how Canadians are working together and most importantly, caring for one another’s well-being. We want to thank each and every one of you for doing your part!

Now, as more businesses and restaurants re-open in your communities, we would like to kindly remind you that COVID-19 is not gone yet and until we have a vaccine, we will need to continue to stay vigilant and keep each other safe.

Here are just a few friendly reminders of how we can continue to keep each other safe:

✅ Wear non-medical masks and face coverings while in public and especially in crowded areas indoors

✅ Stay home when sick

✅ Frequent hand-washing

✅ Cover coughs and sneezes

✅ Avoid touching your face, nose and mouth with unwashed hands

✅ Call 811 if you have symptoms

✅ Practice social distancing

If you need medical care or prescriptions refilled, don’t hesitate to contact us. Your ConnectCare Medical Clinics and Pharmacies are open and are here to help you.

Yes, we are open! Book an appointment today!

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – June 1st, 2020

Keeping Our Patients Safe at ConnectCare

At ConnectCare Medical Clinic & Pharmacy, your safety is our highest priority. During this global COVID-19 pandemic, our commitment to giving you a safe, reliable place to receive care is even more important to us.

We have implemented new safety protocols and clinical processes to keep everyone safe

Guided by Alberta Health Services and recommendations from the Public Health Agency of Canada, we have taken a number of steps outlined in our Safety Protocols & Clinical Processes in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care.

You can be confident that you will receive safe, high-quality, compassionate care from your ConnectCare team!

View our Safety Protocols & Clinical Processes

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – April 20th, 2020

Introducing Express Booking for Seniors

Booking online is now faster and easier than ever before. Simply enter your contact details and our dedicated team will contact you within 24-48 hours to complete your booking

From Complex Care to Prescription Renewals to Driver’s Medical Examinations, our goal is to provide comprehensive services to help seniors in our community and beyond to have their best possible quality of life and health. Book your next appointment with our Express Booking today!

Try Express Booking for Seniors

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – April 10th, 2020

Introducing FREE No-Contact Prescription Home Delivery!

For added convenience, we are proud to offer free home delivery service to select areas in Edmonton and Spruce Grove. Request FREE prescription home delivery today!

Apply today for free prescription home delivery below and our delivery team will respond to you within 24-48 hours. Please note that delivery availability in your area is subject to change based on time of day, distance and availability of our team. We look forward to hearing from you!

Request FREE Delivery Today!

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – March 29th, 2020

Virtual phone appointments are available to all patients

Say “hello” to your ConnectCare Family Doctor – now available by phone. In response to COVID-19 and to be able to provide family care especially to those unable to leave home, our family doctors are now available to all our patients by phone.

Book your phone appointment online today!

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – March 22nd, 2020

Updated Hours of Operation

Please note that our hours of operation will be changing and updated regularly. These will be posted to our events calendar.

We also would like to kindly note:

  • Due to an increase in call volumes, we encourage you to contact us via our online contact form or online appointment form by visiting our website.
  • We are also sensitive to the needs of our staff who are caring for their families so we may be short staffed at times over the next while.

We want to thank you for your understanding, patience and cooperation as we continue to monitor this situation closely.

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – March 20th, 2020

To All Our Patients & Visitors

As of March 20th, 2020, Alberta Health Services has now implemented a 30-day maximum limit on prescription medications instead of the usual 90 to 100-day supply in order to protect and maintain medication access and supply for all Albertans.

Due to this limit, we are here to help you refill your prescriptions regularly and easily with our FREE no-contact prescription delivery to ensure you have your medications consistently and worry-free.

Click here to apply for FREE Prescription Home Delivery today!

If you have any questions or suggestion, please contact us at feedback@connectcarepharmacy.com

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

COVID-19 Update – March 16th, 2020

To All Our Patients & Visitors

With the growing concerns around COVID-19 (coronavirus), we would like to assure all our patients, visitors and staff that your safety and well-being is our top priority. We are continuing to do everything we can to provide you with a healthy and responsible environment by following the guidance of Alberta Health Services.

We also want to assure our patients that there have been no cases of illnesses related to COVID-19 reported at our clinics to date.  

While we continue to monitor the situation, and with an abundance of caution, we have implemented additional measures for your safety so that we can continue to provide you with quality medical care.

  1. All physicians and staff follow enhanced cleaning procedures before and after seeing patients
  2. Each patient room is cleaned and prepped after each use
  3. All common areas, tables and chairs are cleaned and sanitized daily
  4. All patients, staff and guests are pre-screened before entering common areas
  5. Hand sanitizers are available in waiting areas, patient rooms and washrooms
  6. Those who show symptoms or have recently travelled or have been contact with those that have travelled will be asked to follow Health Link 811 guidelines for pre-assessment before entering the clinic
  7. New safety measures to be added as we work closely with Alberta Health Services

We also would like to kindly note:

  • Due to an increase in call volumes, we encourage you to contact us via our online contact form or online appointment form by visiting our website.
  • We are also sensitive to the needs of our staff who are caring for their families so we may be short staffed at times over the next while.

We want to thank you for your understanding, patience and cooperation as we continue to monitor this situation closely.

If you have any questions or suggestion, please contact us at feedback@connectcaremedical.com

 

Thank you and sincerely,
Your Physicians, Pharmacists and Staff at
ConnectCare Medical Clinic & Pharmacy

Important & Frequently Asked Questions About COVID-19

Q1.  Is your Medical Clinic and Pharmacy open?

Yes, both our medical clinic and pharmacy is open. We are accepting new appointments as well as new registrations via our online booking website here. Our pharmacy is also open and accepting prescriptions and refills.

Click here for our latest hours of operation.

Q2. How should I prepare myself?

For your safety and the well-being of others, it is important to self-assess before interacting with others – especially before your appointment. Three key questions to ask yourself:

  1. Are you experiencing any symptoms (listed below)
  2. Have you recently travelled
  3. Have you been in contact with anyone who has travelled

If YES to any of the above, please contact our office at 1-888-444-8449 to postpone your appointment.

Q3. What is COVID-19 (Coronavirus)?

COVID-19 is a virus that causes respiratory illness ranging from mild cold symptoms to severe pneumonia’s. While similar to seasonal flu, COVID-19 appears to cause severe illness in a higher percentage of cases.

Q4. How does COVID-19 spread?

It spreads through person to person contact by breathing in the droplets in a sneeze or cough or by touching contaminated surfaces then touching your eyes, nose or mouth.

Q5. What are common symptoms of COVID-19?

  • Shortness of Breath
  • Cough
  • Fever
  • Runny Nose
  • Sore Throat

Q6. What should I do if I think I have COVID-19?

If you have COVID-19 symptoms and have travelled or were exposed to someone who has COVID-19, stay home and call Health Link 811 for instructions. Do not go to a health care facility without consulting 811 first. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.

Q7. How can I prevent the spread of COVID-19:

  1. Stay home when sick
  2. Frequent hand-washing
  3. Cover coughs and sneezes
  4. Avoid touching your face, nose and mouth with unwashed hands
  5. Call 811 if you have symptoms
  6. Practice social distancing by staying away from crowded areas

Q8. Where can I get more information?